GENERAL CONDITIONS OF
- PURPOSE AND ACCEPTANCE
These General Conditions regulate the acquisition of services offered on the website www.woffu.com, which is owned by WOFFU JOB ORGANIZER SL (hereinafter referred to as, WOFFU).
The acquisition of any of the services implies full and unreserved acceptance of each and every one of the General Conditions, without prejudice to acceptance of the Specific Conditions applicable upon the acquisition of certain services.
These General Conditions may be amended without prior notice. Therefore, it is recommended that you read the contents of these conditions before acquiring any of the services offered.
On the one hand, WOFFU, in accordance with Law 34/2002 of 11 July on information society services and electronic commerce, informs you that:
- Its company name is: WOFFU JOB ORGANIZER SL
- Its company name is: WOFFU.
- Its CIF is: B66473869.
- Its registered office is at: Av. Diagonal 429 2-2 – 08036 Barcelona.
- Registered in the Mercantile Registry of BARCELONA in tome 44681, folio 188 on sheet 463366.
And, on the other, the Client.
Both parties each recognise the legal capacity of the other to enter into contracts and to be bound in the respective capacities in which they act and, by virtue of this contract (as defined in the Commercial Terms), agree to the following Conditions of the Service.
In order that you can communicate with us, we provide you with several means by which you can contact us. The details of these are as follows:
All notifications and communications between users and WOFFU will be considered effective for all intents and purposes when they are carried out using any of the means described above.
The services offered, together with their main characteristics and prices, appear on the screen.
WOFFU reserves the right to decide at any given time the products and/or services offered to Clients. In this way, WOFFU will at any time be able to add new products and/or services to those offered at present. In addition, WOFFU reserves the right to withdraw or cease offering any of the services offered at any time and without prior notice.
All of the above is without prejudice to the fact that the services can only be acquired via subscription or by registering as a user, with WOFFU issuing the interested party with a user name and password that will identify them and allow them access to services.
Once inside www.woffu.com, and in order to access the procurement of various services, the User must follow all of the instructions indicated in the purchase process. To this end, the user must read and accept all of the general and specific conditions stipulated at www.woffu.com.
- THE PURCHASING AND/OR PROCUREMENT PROCESS
To make a purchase on www.woffu.com, the buyer must be of adult age.
The steps to follow in order to make a purchase are as follows:
- Register as a user.
- Select product.
- Select frequency of payment.
- Confirmation of order.
it is also recommended that the client print and/or save a copy of the conditions of sale in a hard copy format when placing their order, and of the proof of receipt sent by WOFFU via e-mail.
To this end, the client consents to said invoice being sent to them in an electronic format They will be able to withdraw this consent at any time to receive the invoice in paper format.
- DURATION, RENEWAL AND CANCELLATION OF THE CONTRACT
30 days before date of renewal.
- ADDITIONAL CONDITIONS OF PROCUREMENT
- Price and duration
1.1 The Client must make all payments due on time by virtue of the provisions of this contract. If the Client fails to meet deadlines for payment set, Woffu will be able to suspend service and consider this contract to have been terminated seven business days after the due date for a payment, with payment for services in fact rendered payable.
1.2 The amount of the service will be adjusted each year in line with movements in the corresponding CPI, unless longer contract periods are negotiated. In this case, any adjustment applied will be as agreed between the parties.
1.3 If, due to specific circumstances, there are modifications and changes that include (but are not limited to) changes to the services provided via the platform, a significant increase in traffic that corresponds to the Client, regulatory changes, etc., the cost of the service may be revised upwards.
1.4 In the event of such an increase, the Client will be informed of said increase with the reasons for the increase 30 days before the expiry date of the contract. If the Client has received said correspondence and decides not to remain on the platform, they may unsubscribe from the platform without penalty.
- Availability of the service
2.1 The service procured by the Client will be available 24 hours a day, 365 days a year, specifically during European business hours (from 08.00 to 20.00, Western European Time).
2.2 Nevertheless, the service may be temporarily suspended for reasons relating to maintenance, evolution or modifications to the platform and similar reasons (“Scheduled Maintenance”) and technical incidents (“Downtime”).
2.3 Woffu promises to provide advance notice of at least 24 hours on its portal or via other means of interruptions to service due to foreseeable circumstances, such as maintenance and interruptions to connectivity notified by companies. In such cases, Woffu will do its utmost to carry out scheduled maintenance outside European business hours.
2.4 Woffu promises to resolve incidents or repair the contracted service as soon as possible, and to inform the Client of any possible delay in the resumption of service.
Availability: The availability of the service refers to the percentage of time the product is available to users. It is measured in calendar months.
Availability % =
Period – Scheduled Maintenance – Downtime
Period – Scheduled Maintenance *100
3.1 Except when due to general reasons related to the Law, the contract will end:
- a) At the end of the initial period or of an extension thereto.
- b) Upon termination due to non-compliance with obligations derived from the contract by one or other of the parties.
3.2 The termination of the contract for these or other reasons does not exempt the parties from the requirement to fulfil their respective obligations.
- Availability of support
4.1 Technical support is provided to the client as part of our Customer Success Packages.
4.2 All technical support is provided at the offices of Woffu during the following hours: Monday to Thursday: 8.30-19h and Friday: 8.30-14:30 (Western European Time).
4.3 Questions relating to technical support and support enquiries can be sent to email@example.com, direct through chat via the Woffu platform, or by telephone.
- Confidentiality and non-disclosure
5.1 The Woffu Service, which includes the ideas and concepts contained therein and the documentation that accompanies the Woffu Service, including the Contract, constitutes our confidential information. Users must not disclose the details of the Woffu Service, or part thereof, to any third party.
5.2 This section shall survive the termination of this agreement until and to the extent that said information becomes public knowledge (except when due to non-compliance with these obligations).
- Technical requisites
Woffu is an online application. Therefore, an internet connection for desktop computers or laptop computers is essential.
Woffu is compatible with the following browsers: Chrome 50 or later, Firefox 46 or later, Microsoft Edge and Safari MacOS 10.0 or later and iOS v9.0 or later. Woffu is partially compatible with the following browsers: Microsoft Internet Explorer 11 (some specific functions may work only in part).
The Woffu production management environment is on the Microsoft Azure cloud (https://docs.microsoft.com/en-us/azure/security/azure-security), with a Multitenancy architecture that guarantees the necessary requisites to maintain an information security management system. Communication between the browser and Woffu is secured with 256-bit Secure Socket Layer encryption (SSL AES-256, 256-bit keys). All connections are protected by authentication and authorisation. All operations carried out by users are recorded with their IP addresses and other complements for the session.
Woffu ensures by way of a contract the effective recovery of all data and information of the company.
The service will be provided:
FORMS OF DELIVERY AND DELIVERY TIMES
- PRICES, COSTS AND TAXES
The prices of services stated on www.woffu.com will be expressed in euros, unless otherwise stated, and will be guaranteed for as long as they remain valid, except in the event of a printing error and irrespective of the destination of the order.
The end prices of all services, as well as their characteristics, offers, discounts, etc., are reflected in each of the services on offer at www.woffu.com.
- The cost of services does not include VAT.
- The VAT rate depends on the country in the EU.
The prices of services can change at any time. In this case, the price applied will be the price current as at the date the order is placed. In any event, the client will be informed of the final cost during the electronic purchasing process before they formalise their acceptance of the same.
- METHODS OF PAYMENT
We provide the following methods of payment:
- Credit or debit card
Users can pay immediately via the secure SSL payment gateway of our bank. If a refund is required or an order to be cancelled, the amount will be refunded to the same credit or debit card used to make the original payment. Personal and bank account details will be protected using all of the security measures established in Organic Law 3/2018 on the protection of personal data and the guarantee of digital rights (LOPDGDD) and the General Data Protection Regulations (RGPD) with total confidentiality.
- Bank transfer
Via a cash deposit or transfer of funds into the following account: Financial institution: Caixa Banc. Account number: ES55 2100 0555 3502 0234 0252. When carrying out the transfer, indicate the name of the client and the order number.
- Direct debit
On the order confirmation page, provide the current account number from which payment for your order will be taken. If a refund is required, the amount of said refund will be credited directly to your account.
- RETURNS AND WAIVER POLICY
According to regulations, the consumer and user will have the right to WAIVE the contract for a maximum period of 14 days without the need to provide a reason and at no cost, except for those provided for in arts. 107.2 and 108 of RD 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users.
This right of waiver does not apply to the following, among others:
- The provision of services already provided or in progress.
- Contracts for the supply of sound or video recordings, discs and IT programs that have been unsealed by the consumer and user, as well as computer files, supplied via electronic means that can be downloaded or copied immediately for permanent
The client has 14 days from the date the contract is signed to withdraw from the contract for the provision of services. The user must inform WOFFU of their wish to exercise this right, which they can do by completing the form found at the end of this document.
The exercise of this right to withdraw shall result in the suspension of service.
WOFFU will issue the consumer with acknowledgement of receipt of said withdrawal in a hard copy format.
Withdrawal means that WOFFU will refund the amount already paid by the client within a maximum of 14 days, in accordance with the same procedure as that chosen by the client to pay said amount (provided that the service procured is not one of the exceptions indicated above).
Once we receive their request, we will contact the client with the details of the refund.
- LIABILITY AND EXEMPTION FROM LIABILITY
WOFFU will be able to suspend, withdraw or cancel all or some of the services subject to procurement at any time and without prior notice. The above provision will not apply to services reserved for registered users or are procured in advance and are governed by their specific conditions.
See service contract.
- CUSTOMER SERVICE AND COMPLAINTS
To file a claim or complaint with WOFFU, the client must contact the Customer Service Department on 932059750 or write to firstname.lastname@example.org.
According to the EU resolution on consumer disputes and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is available via the following link: http://ec.europa.eu/consumers/odr/.
- APPLICABLE LEGISLATION
These conditions will be governed by current Spanish legislation.
The language used will be Spanish.